Refund and Returns Policy

At Candelares, we want you to be completely satisfied with your purchase from bureta.top. If for any reason you are not, we’re here to help.

Effective Date: October 26, 2023

Return Window

You have 30 calendar days from the date you received your item to request a return. After 30 days, unfortunately, we can’t offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging.
  • Accompanied by the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders or personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

Please get in touch if you have questions or concerns about your specific item.

How to Start a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at [email protected] or call us at 412-964-4661. Please provide your order number and the reason for the return.
  2. Receive Instructions: If your return request is accepted, we will send you detailed instructions on how and where to send your package.
  3. Ship Item: Items sent back to us without first requesting a return will not be accepted. Please send returns to our address: Candelares, 3341 Frank Avenue, Pittsburgh, PA, US.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

  • By email: [email protected]
  • By phone: 412-964-4661
  • By mail: Candelares, 3341 Frank Avenue, Pittsburgh, PA, US